Privacy Policy

Your privacy is very important to all of us. We have established this privacy policy (“Privacy Policy”) to explain to you how your personal information is protected, collected and used. It also describes your choices regarding use, access and correction of your personal information. Personal information is information about you that is personally identifiable such as your name, address, phone number, and email address that is not otherwise publicly available.

The privacy practices of this statement apply to our services available through the website / mobile application and/ or any other platform, under the branding of OXA(www.oxafleet.com), which platform is owned and operated by OXA GLOBAL LIMITED, P.O. BOX No. 114429, DUBAI, UAE, (“OXA”, “we”, “our”, “us”).

OXA is the controller of your Personal Data and responsible for the collection, processing and disclosure of your personal data as described in this Privacy Policy unless expressly specified otherwise.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy and expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use or access our Website. This Privacy Policy is incorporated into and is subject to the terms of the OXATerms and Conditions. We reserve the right to modify this Privacy Policy at any time and hence please review it frequently.

Personal Data we collect

    a) In general, you can browse the Website without providing us with any of personal information about yourself. You don’t have to create an account to access and use some of the OXA’s information and services, such as viewing public OXA profiles or public listings. However even when browsing, OXA may receive some personal information from you, like the device you’re using and your IP address.

    b) In order to use most services or features on the Website, you must first complete the registration form and create a username and password. During the registration process, you are required to give contact information such as complete name, address, phone number, and email address. Note, once you agree to provide us with personal information, you are no longer anonymous to us.

    c) If you choose to use our services, we may require you to provide contact and identity information, billing information, and other personal information as indicated on the forms throughout the Website. Under some circumstances we may require some additional financial information. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide information by choosing not to use a particular service or feature.

    d) If you choose to list, quote, or match on the Website, we collect information about your activity and behavior. We also collect other users’ comments about you in our feedback area.

    e) Additionally, as part of the registration process, OXAallows members registering as a service provider the option to submit certain commercial information such as a commercial service provider’s license number, DOT number, Motor Carrier (MC) number, and/or any other authority a service provider chooses to include. It is up to each member individually to provide this information. OXAwill not validate this information but will allow OXA’s 3rd party partners, to access this information in order to obtain relevant information such as authority, insurance coverages and other business information.

    f) If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

    g) From time-to-time we may provide you the opportunity to participate in contests or surveys on the Website. If you choose to participate, we will request certain personal information, including your email address, from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information and demographic information. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

    h) If you choose to participate in any program, you will be asked to provide your login credentials for your carrier accounts as part of the enrollment process. OXA collects this information for the sole purpose of uploading your rates to the OXA Platform. All information provided is protected in accordance with this Privacy Policy.

    i) You have a right to access, rectification, to object, to complain, to erase and to block our use of your personal data. You can exercise any of the said rights or opt-out from sharing further personal data or information, by writing to us at privacy@oxafleet.com

    Log Files

      a) We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole.

      b) We track trends in users’ usage and volume statistics to create a more efficient and usable Website, and to determine areas of the Website that could be improved to enhance the user experience.

      c) Log files are used on the Website, and in any link to the Website from an email.

      Tracking Technologies

      Technologies such as: cookies, crawlers and similar technologies are used by OXA and our marketing partners, affiliates, and customer support and fraud prevention service providers. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

      Cookies Information

        a) When you visit the Website, we may send one or more cookies – small files – to your computer or other device, which may enable us or others to uniquely identify your browser. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web browser requests a page from the server. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media.

        b) OXA may use both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser. Persistent cookies may be used your browser on subsequent visits to the site. Persistent cookies are temporary and typically disappear after your browser. You may be able to rest your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website or Service may not function properly if the ability to accept cookies is disabled.

        c) We use the session cookies to keep track of you whilst you navigate the Website to prevent frauds and increase website security. We use the persistent cookies to enable our Site to recognize you visit and keep track of your preference in relation to your usage of our website.

        d) We may use Google Analytics to analyze the usage of this Website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our Website is used to create reports about the use of the Website. Google will store this information and Google's privacy policy is available at: .

        e) You can manage your preference relating to the use of cookies on our Site/Service by visiting < Website Link>.

        Behavioral Targeting/Re-targeting

        We partner with third parties to manage our advertising on other Websites. Our third party partners may use technologies such as cookies and similar technologies to gather information about your activities on this Website and other Websites in order to provide you advertising based upon your browsing activities and interests.

        How we use your personal data

        We collect and use your data principally for the following purposes:
        • Provide services and features that are most likely to meet your needs and facilitate the services you request
        • Customize your experience and the content, products, and services offered to you;
        • Verify the accuracy of your name, address, and other information;
        • Bill you for your use of our services and collect fees owed;
        • Provide support for your transactions, products, and services you use;
        • Assist you to resolve disputes;
        • Comply with legal requirements;
        • Inform you about online and offline offers, products, services, and updates;
        • Provide targeted advertising, including the use of re-targeting technology;
        • Measure consumer interest in our products and services;
        • Detect and protect us against error, fraud, and other criminal activity and enforce our User Agreement;
        • Look across multiple users to identify problems or resolve disputes and identify users using multiple usernames or aliases;
        • Compare and review your personal information for errors, omissions, and accuracy;
        • Conduct internal research on our users’ demographics, interest, and behavior to better understand, protect, and serve you and our community;
        • Improve our marketing and promotional efforts, analyze Website usage, improve our content and product offerings, and customize the Website's content, layout, and services;
        • Collect personal information on behalf of our payment processors in order to meet compliance obligations, such as Know Your Customer.

        Information Sharing and Disclosure

        As a matter of policy, we do not sell, rent or share any of your personal information, including your email address, to third parties for their marketing purposes without your explicit consent. The profile you create on the Website will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.

        External Service Providers: There could be separate services offered by third parties that we refer to as external service providers that may be complementary to your use of the Website. If you choose to use these separate services, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy. We do not disclose your personal information, including your email address, to external service providers unless you provide your explicit consent. With your consent we may provide some of your personal information to the external service provider offering such services, for your convenience. To prevent our disclosure of your personal information to an external service provider, you can decline such consent or simply not use their services. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to use their services.

        Internal Service Providers for Our Operations: We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business (sometimes utilizing framing techniques), product and service operations that we provide to you and therefore we may provide some of your personal information, including your email address, directly to these internal service providers. Any sensitive information that is transmitted to internal service providers involved in any payment processing functions will be encrypted or tokenized. These internal service providers' are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced OXA related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. If you provide additional information to an internal service provider directly, then their use of your personal information is governed by their applicable privacy policy.

        Legal Requests:

          a) OXA cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the OXA community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, user history, fraud complaints, and quoting and listing history without a notice, summon, warrant or any similar request, order or direction, issued by any court or governmental authority. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a notice, summon, warrant or any similar request, order or direction,of or from a court or a governmental authority, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.

          b) Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information, including your email address, to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Website. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. See “Security Section” below.

          c) We collect your location-based information for the purpose of locating a service provider / truck or place that you may be searching for in your area. We will only share this information with our mapping provider for the sole purpose of providing you this service.

          Communications from the Website

          a) We will occasionally send you information on products, services, special deals, and promotions, as well as a newsletter. You are signed up for these emails at registration and you may unsubscribe at any time by going to your account tab and opting out of the emails, or by following the directions to unsubscribe in the email.

          b) Out of respect for your privacy, we provide you a way to unsubscribe from each of these communications when we ask for it. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@oxafleet.com.

          c) You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

          d) We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

          e) Based upon the personal information you provide us, we will send you a welcoming email to verify your email address, username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. Email is the primary means of communication between members doing transactions on the Website and you must be able to receive this information to use OXA properly.

          Links to Other Websites

          This Website contains links to other Websites that are not owned or controlled by OXA. Please be aware that we are not responsible for the privacy practices of such other Websites. We encourage you to be aware when you leave our Website and to read the privacy policies of each and every Web Website that collects personal information. This privacy policy applies only to information collected by this Web Website.

          Some portions of the OXA platform implement Google Maps mapping services, including Google Maps API(s). Your use of Google Maps is subject to Google’s Terms of Service and Google’s Privacy Policy, as may be amended by Google from time to time.

          Testimonials

          We display personal testimonials of satisfied customers on our Website in addition to other endorsements. We may post your testimonial along with your first name and last initial. If you wish to update or delete your testimonial, you can contact us at privacy@oxafleet.com

          Social Media Connections & Features

          a) OXA may allow users to access Facebook Connect to interact with friends and to share on Facebook through wall and friends’ news feeds. If you are already logged into OXA and Facebook, when you click on “Connect with Facebook” you will be prompted to merge your profiles. If you are already logged into OXA but not logged into Facebook, when you click on “Connect with Facebook” you will be prompted to enter your Facebook credentials or to “Sign up for Facebook.” By proceeding, you are allowing the OXA Website to access your information and you are agreeing to the Facebook Terms of Use in your use of the OXA Website.

          b) Conversely, if you are not currently registered as anOXA user and you click on “Sign in using Facebook” you will first be asked to enter your Facebook credentials and then be given the option to register and join OXA. Once you register on the OXA Website and Connect with Facebook, you will be able to automatically post recent activity back to Facebook. You have the option to disable Facebook Connect at any time by logging into your profile and clicking on “My Facebook Profile.” Further, you can edit privacy settings for the reviews that appear on Facebook or disconnect this service by visiting the Facebook Application Settings page.

          c) Our Website includes social media features, such as the Facebook 'Like' button and widgets, such as the 'Share this' button or interactive mini-programs that run on our Website. These features may collect information such as your IP address and which page you are visiting on our Website, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.

          Access to Personal Information

          a) Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. You may request this information by contacting privacy@oxafleet.com. We will respond to your request within 30 days.

          b) If you are a registered user, you may correct or rectify your data at any time. We provide you with tools to access, correct, delete or modify the personal data you provided to us through your member Account page or by contacting our Customer Operations team at support@oxafleet.com

          c) If you no longer desire to use our service you can deactivate your account at any time by making the change on your member Account page or by contacting by contacting our Customer Operations team at support@oxafleet.com. You can also manage your privacy settings by accessing your Communication Preferences through your Member Account page.

          d) If you deactivate your account, or request that your account be deactivated please keep in mind that search engines may still retain copies of your public information in line with their retention policies. You will need to contact those 3rd parties directly to remove your information.

          e) We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

          Security

          a) The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

          b) We follow generally accepted industry standards to protect the personal information, including your email address, submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

          International Privacy Laws

          If you are visiting the Website, please be aware that you are sending information to USA where our servers are located. That information may then be transferred within USA or back out of USAto other countries outside of your country of residence. These countries (including USA) may not have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and protection of your Personal Information will be governed by this PrivacyPolicy, in accordance with the applicable laws in USA.

          Business Transitions

          In the event OXA goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information, including your email address, will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information, which may be after the said transfer of the assets.

          Changes in this Privacy Policy

          If we decide to change our privacy policy, we will post those changes to this privacy policy on our Website and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

          Contact Us

          If you have any questions or suggestions regarding our privacy policy or to exercise your rights regarding your personal information, please contact us at privacy@oxafleet.com

          This Privacy Policy is issued by OXA on 11th July, 2019

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