OXA is complete free to use.

Email: contact@oxafleet.com

Phone number: +91 9836-123-128

OXA is an on-demand last mile online platform that connects customers (individuals/businesses) with your trucks. Whether you are a Transporter/ Broker, Agent or a Fleet Owner, manage your entire Transportation Business on the OXA app now. Discover Requests from Customers and Loads from not just your area but from across the city. Send quotes to your customer whenever an enquiry comes and close freight deals in real-time. Track your Truck while it is on the road and work only when you want to earn extra. It’s all up to you.

OXA is a free app-based service.
If you are a professional transporter/agent/fleet owner and wish to use OXA as a way of keeping your vehicles full and source extra work, we are glad we found each other.
Importantly, OXA does not have any sign up fees or on-going subscription fees so no overheads to worry about!

This means that it is totally free for all Transport Service Providers (TSPs) to use. Signing up as a Transporter on OXA is simple.

Before you are able to quote, Oxa requires you to register by filling out a simple step by step form (found within the app itself).

The moment you complete this registration and online verification of documents, your account will become active, giving you full access to OXA’s extensive search engine – where you’ll be able to find potential jobs and trips and start submitting your bid/quote for them.

There is one final step… OXA requires all transporters to become verified, something that will give you long-term benefits.

Click the Login/Register Link on the app page, then fill details like your vehicle type, email, contact number, etc. On successful registration, you will land on the map page of the app.

Fields marked with an asterisk(*) are mandatory.
For any help, you can call our Customer Care at +91 9836 123 128.

On logging into OXA with your mobile number, you will be asked for your e-mail ID as well. This is because all communication related to your account and transactions will be sent to the registered email addresses and mobile number.

Your account will require document verification to make it complete. You’ll be required to upload the necessary documents online through the app and we shall confirm the same on successful verification.

You’ll be good to start quoting on jobs, loads and customer shipments once your registration has been approved.

We adopt a robust on-line KYC process involving document validation to ensure that only verified and genuine market players are active on OXA app. This promotes trust within the vast network of OXA platform participants and helps them to conduct business with each other with confidence.

To start receiving requests from the customers, you need to do the following only once:

1) Add Driver – Link your Drivers to the app.

2) Add Vehicle – Link your Trucks/Vehicles to the app.

3) Assign Vehicle – Tell the app who will drive which vehicle.

Click on the Menu button on the top left of the application.
Click on My Vehicle Tab.
Click on the + Button on the top right of the app.
A form will appear.

Here, enter the details asked such as your Vehicle Number, Choose the kind of vehicle you want to register (Truck, Ambulance, Breakdown, Mortuary Van). Upload the RC, Vehicle photo and other documents as requested. After reading the Disclaimer, click on the checkbox “I accept” and finally click on the Submit button.

Fields marked with an asterisk(*) are mandatory.
Your vehicle is added.

We try to complete an on-line document validation process and approve a User or a Truck registration quickly. Sometimes, the process may take up to 48 hrs due to a surge in registration requests. Be assured, we value each & every customer and your association with OXA.

The Driver can download the OXA app and log in to the app using Driver’s login credentials. The Driver will have access to all Trip related all information like Pickup & Delivery address and contact numbers right on his mobile and digitally confirm Location arrival, Loading & Unloading completion right on OXA app.

The driver app is very user-friendly. Just tapping on icons, the driver can do a host of valuable Trip management activities like confirmation of Truck arrival at Pickup & Delivery location, OTP-based Unloading completion, upload of Proof of Delivery (POD) and many other things. However, the Driver cannot BID on a trip. That remains in the authority of the owner of the fleet of vehicles.

Fleet Owners can register their Drivers to the app. Fleet Owners can manage allocation of Drivers’ duties and digitally maintain Drivers’ records.

We try to complete an on-line document validation process and approve a User or a Truck registration quickly. Sometimes, the process may take up to 48 hrs due to a surge in registration requests. Be assured, we value each & every customer and your association with OXA.

Click on the Menu button on the top left of the application.

Click on My Drivers Tab.
Click on the + Button on the top right of the app.

Two options appear:
“I am owner” – Please select this option to first Register yourself as the owner of the vehicles.
“Add new driver” – Please select this option to register the drivers working for you.

To register yourself, click on the checkbox next to “I am owner”.
Your phone number and e-mail ID is auto-filled.
Please enter your DL number, upload a photo of yourself, your license and the other documents as requested.
Click Submit.

To add a new driver, click on the “Add new driver” checkbox. - A form will appear. Enter the details asked such as the drivers name, mobile number, driving license number, DL photos, etc.
Finally click on the Submit button.
Fields marked with an asterisk(*) are mandatory.
Your Driver is added.

A notification clock will appear on your screen when a customer requests for your service.
If you do not wish to accept any requests from the app right now, you can click on the cancel button to push away the clock notification.

Don’t worry! Click on the Menu button on the top left of the app page.
Click on the Quotations button. Click on Refresh button on the top right hand side of the page that appears.

Here, you will be able to see all the requests that customers have made and be able to send out your quotations for the same by individually clicking on them one by one.

Congratulations! You may call the customer incase of any confusion or doubts regarding their location. Then, you must immediately leave for the customer’s location for the pick-up.

You won’t receive requests from customer in the following circumstances:

- When you are logged out. - You will receive requests only when you are logged in.
- Important: You will only receive requests for a vehicle IF a driver has been “Assigned” to that vehicle. Kindly make sure your Driver is Online at all times.

Please Note: If you are the owner of a fleet of vehicles and if you have assigned your driver to a particular vehicle. If your driver’s phone is off OR he has not logged into his app, you will not receive any requests from the customer EVEN though he is assigned. To bypass this problem, it is advisable to “assign” your own self to every vehicle in the “Assign Vehicle” tab. – This will ensure that even if your Driver’s phone or application is off, you WILL receive the customer’s requests.

You may send in your quotation. However, if your quotation gets accepted, inform the customer of the No-Entry dilemma. If the customer agrees for the vehicle to arrive later, drive to his pick-up location at the new appointed time decided by mutual discussion by calling him before leaving.

Once your quotation has been accepted. You will be able to call your customer by clicking on the “Call” button on the app screen.

By tapping on the ‘Arrival’ button, the Driver can confirm arrival of the Truck at Pickup or Delivery location.

While reaching the customer’s pick-up location, or while dropping off / delivering the goods to the drop location, sometimes you might want to refer to a map.

In that case, click on the “Track Trip” button on your driver screen to open up Google Maps. It will direct you to your drop point. Once you’re done with going through Google Maps, keep pressing the back button until you are back to the app trip screen.

Remember: If you face any problems, you can call up your Shipper/Customer for instructions as well.

Customers/Shippers receive a secret Unloading OTP on the OXA app. This OTP is to be shared with the Driver of Truck after Unloading is completed. The driver enters the Unloading OTP in his/her app to indicate Truck Unloading Completion & successful End of Trip. This provides instant confirmation of successful delivery.

Kindly call the customer and let them know if you are delayed due to some reason. If the customer accepts delay, try to reach as soon as possible.
If the customer does not accept the delay, you will have to cancel the trip.
If you are unable to go to the pick-up location at all for some reason, kindly call the customer and let them know of the same and cancel the trip citing the reason why you had to cancel.

Many times a customer wants to make online payment for the services. When the customer makes online payment on successful completion of a trip, we then require your bank details to send your hard earned money to your bank account.

To fill the bank details, click on the Menu button on the top left of the app page.
Then, click on the “Bank Details” button. A form will appear where you need to fill in your:

  • Account Number
  • Account Holder Name
  • IFSC Code
  • Bank Name
  • Click on Save.
  • Fields marked with an asterisk(*) are mandatory.

It's beneficial to close or refresh any application, and ours is no different. If you're experiencing inconsistency or having issues navigating the app, typically all that's needed is a restart of the app. Here are some steps to achieve this on your android device and a couple other tips to help in the event you run into an issue.

Remove the app from the background and and reopen the app. This can be done by pressing the ‘square’ button present on all android phones; and swiping away the app.

If that does not fix your problem:

  • Tap and hold the app icon
  • A popup menu will appear, select "App info" in that menu
  • Tap on the line titled "Storage"
  • Tap "Clear Data"
  • Tap "Clear Cache"
  • Then, find the OXA app icon again and reopen the app.
  • If nothing else works, delete and re-install the app.

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